02Quality We know that a 0.1mm compromise can shake our customers' brand.

In 2008, KBG established 'Quality First' as its corporate motto and launched the Quality Assurance Department (currently the Quality Control Department).
As a trading company, we stand between our customers and manufacturers/factories.
Before the launch of the Quality Assurance Department, quality issues were heavily dependent on the manufacturers. Since the quality assurance group at that time was under the administration of the Engineering Department, the reality was that they were constantly overwhelmed with reactive, after-the-fact troubleshooting for problems that occurred.
To break through this situation, with a strong determination to 'never allow defective products from KBG,' we newly established a specialized organization for quality control. The goal was to redefine our reason for being and enhance the value we provide to our customers.

  • Establishment of 'Quality Supremacy'

    With the start of activities by the Quality Assurance Department, we promoted company-wide skill enhancement through quality guidance for suppliers and internal study sessions. Internal awareness regarding quality improved significantly.
    However, at the beginning of its launch, sales representatives possessed the most product knowledge, forcing them to take on quality control roles in many situations. This led to a challenge where the quality of handling quality issues varied depending on the person in charge.
    In view of these circumstances, in addition to 'Quality First,' we newly put forward 'providing products that satisfy our customers' as our corporate mission, designating this year as the 'First Year of Quality Supremacy.'
    We reorganized our organizational structure and commenced full-scale initiatives toward a greater emphasis on quality and zero complaints.

  • Information Sharing through Company-Hosted 'Procurement and Quality Policy Briefing'

    Since 2020, we have regularly held briefing sessions for our business partners hosted by our company.
    At these briefings, we directly share our vision and quality policies with our business partners. While we had previously guided our business partners to improve their quality levels, short-term responses resulted in temporary improvements but often failed to achieve horizontal deployment across other processes and products.
    Therefore, moving beyond simple corrections and requests for improvement, we positioned the briefing session as a platform to share our underlying purpose and the goals we should strive for.
    In addition to reporting the annual status of quality trouble occurrences, we strive to raise the overall quality level of all business partners by sharing lessons learned from major quality issues and successful improvement case studies.
    Under our current SCM Headquarters' Quality Policy, in addition to strengthening the quality control system through communication with business partners, we aim to appeal 'Value of Peace of Mind' to our customers by packaging quality control, SCM resilience, and BCP together.

  • What the Quality Control Department Aims For

    The words 'quality defect' and 'complaint' naturally carry a negative impression. While they certainly have that aspect, we do not view quality challenges as purely negative things.
    In recent years, social interest in product quality has been rising continuously, and customer requirements have become more sophisticated. Precisely because of this environment, we believe that our sincere commitment to quality is the ultimate means to demonstrate our value to customers.
    The Quality Control Department has defined 'building a system for defect prevention' and 'revitalizing quality awareness' as the pillars of its activities, continuously working on preventing defects before they occur. The number of complaints is steadily decreasing, and we maintain a record of zero major defects (Rank A).
    Our company aims for zero complaints.
    By thoroughly implementing 'Quality Supremacy' and delivering high-level operational quality based on our internal rules and systems, we ensure that our customers experience absolute reliability and peace of mind, thereby becoming their 'partner of choice'—this is the vision that the KBG Group Quality Control Department strives for.

  • 01Proposal and Solution

    Even before those drawings are sketched, we are right by your side.

  • 02Quality

    We know that a 0.1mm compromise can shake our customers' brand.

  • 03Technology

    "Iterative simulation and evaluation to turn theory into reality."

  • 04Information Security

    "An ironclad partnership protecting our customers' future (confidentiality)."

  • 05Procurement and Supply

    Non-stop production lines. Supported by our in-house logistics and global network.

  • 06Social Contribution and Environment

    What we can do now for the next generation.